Grow / Ongoing SEO with regular improvements

Build visibility.
Keep improving.

Bring AI chat, organized leads and ongoing SEO into one plan. Get regular website improvements, more useful content and personalized AI follow-ups, with weekly priorities to keep the work moving.

For businesses that want us to take a more active role in improving their online presence and enquiry journey.

See the customer journey

From first question
to a personal follow-up.

Your assistant asks about the job and checks the ZIP code against your approved service area. The enquiry reaches your CRM with the details your rep needs, ready for a personal follow-up.

Illustrative example · Fictional business, customer and rep · Sample contact details

01

AI asks the right questions.

On your website

Website assistant AI chat
Sarah

Do you clean sectional sofas, and are you available Saturday?

Website assistant

Yes, we clean sectionals. What ZIP code is the property in?

Sarah

08902.

Website assistant

08902 is in our service area. How many seats, and any stains? Please share your name, phone and email so our team can check Saturday availability.

Sarah

Five seats, with a coffee stain. I’m Sarah Morgan.
(732) 555-0147
sarah.morgan@example.com

Service-area match · Job details captured

Qualify before the handoff. Check coverage against the business’s supplied ZIP-code list and collect the details needed to respond.

AI chat + CRM · Engage & Grow →
02

A lead your rep can use.

In your CRM

Enquiry inbox Sample lead
Sarah MorganSectional sofa cleaning
In area
Phone
(732) 555-0147
Email
sarah.morgan@example.com
ZIP code
08902 ✓ Service area matched
Job details
5-seat sectional · Coffee stain
Preferred day
Saturday · Availability to confirm
Source
Website chat
Assigned rep
Maya Patel
Service coordinator
Lead status
New enquiry · Ready for review
Useful next step

Maya: request a sofa photo, prepare the estimate and confirm Saturday availability.

Know who needs what—and who owns it. Contact details, service-area match, job requirements and an assigned rep are visible together.

Connected enquiry inbox · Engage & Grow →
03

A personal reply, ready.

Prepared for your team

AI-assisted message Draft example
A reply that answers the enquiry
Hi Sarah, I’m Maya, your service coordinator. We cover 08902 and can help with your five-seat sectional and coffee stain. Could you send a photo? I’ll use it to prepare your estimate and check the Saturday availability you asked about.
If Sarah has not replied
Hi Sarah, Maya here. Are you still looking to have your five-seat sectional cleaned on Saturday? When you have a moment, send a photo of the sofa and coffee stain so I can finish your estimate and check availability.
Uses the enquiry’s context

Sarah’s name · 08902 coverage · Five seats · Coffee stain · Saturday request · Assigned rep

Maya reviews, edits and sends.

Move the enquiry forward. The draft uses Sarah’s answers, introduces her rep and asks only for the missing photo.

Prepared message drafts · Grow →
What if the ZIP code is outside the service area?

The assistant explains that the ZIP code is outside the business’s listed coverage and offers a team review if the visitor wants one. If coverage is missing or unclear, it asks the team to confirm. It does not promise service or a booking.

For this fictional example, sectional cleaning and ZIP code 08902 are in the business’s approved information. Your services, coverage and qualification questions are configured during setup. The rep assignment shown is an example CRM record; assignment rules are agreed during setup.

04 / Your team takes it forward

Send the reply.
Keep the next step visible.

Maya reviews the enquiry and draft, sends the message through the agreed channel, and updates Sarah’s status and notes. Once the photo arrives, Maya confirms the estimate and appointment with Sarah.

One possible path
  1. 1In-area enquiry
  2. 2Maya replies
  3. 3Awaiting photo
  4. 4Booked

The CRM keeps the record. Your team keeps the relationship.

Choose the support that fits. Engage includes AI chat and a connected CRM. Grow adds up to 10 combined review-response or customer-follow-up drafts per month. Drafts are reviewed and sent by your team.

Talk through my customer journey →
A second customer journey

From an available time
to a confirmed appointment.

Connect the conversation to your scheduling system. Let customers choose a time, then give the assigned rep the appointment details and a useful follow-up draft.

Interactive illustration · Fictional people and sample slots · No real booking is made

01

Check. Choose. Book.

Inside the conversation

Website assistant Booking example
Sarah

Can I book a call about my sectional cleaning estimate?

Website assistant

I can check Maya’s calendar for a 15-minute estimate call. Choose a day to see the available times.

Sample calendar availability

Eastern Time (America/New_York)

Selected: Saturday, November 14 · 11:00 AM ET

Make the next step easy. A connected scheduler supplies current availability. The assistant helps Sarah choose a suitable appointment.

02

A confirmed appointment.

Saved to the calendar and lead

Appointment record Sample CRM
Select a time, then confirm

The appointment appears here after the sample confirmation.

Customer
Sarah Morgan
sarah.morgan@example.com
Appointment
Cleaning estimate call · 15 minutes
Date & time
Saturday, November 14 · 11:00 AM ET
Selected, not yet booked
Assigned rep
Maya Patel
Service coordinator
Lead context
08902 · Five-seat sectional · Coffee stain
Reference
Created after confirmation
Confirmation that means something

In a connected setup, the scheduler rechecks the slot and confirms only after saving the appointment. If the slot is taken, Sarah chooses another time.

Keep everyone on the same page. The appointment, customer details and assigned rep stay connected to the enquiry.

03

A personal introduction.

From the assigned rep

Maya’s follow-up Draft example
After the booking is confirmed

Sarah knows who
she’ll be speaking with.

Confirm a sample appointment to see a personalized message with her selected day, time and job details.

Start the relationship before the call. Introduce the rep, confirm the time and explain what Sarah can send beforehand.

Availability checkedSarah choosesScheduler confirmsMaya follows up
What makes this work with a real calendar?

The assistant needs an authorized connection to the scheduling system, configured appointment types, working hours, time zones and rep-assignment rules. Availability comes from that system; the assistant does not invent open times. A booking is confirmed only when the scheduling system successfully saves it.

This page uses fixed sample dates and slots to explain the experience. It does not check a live calendar or reserve appointments. Calendar integration and assignment are scoped during setup. The follow-up shown is a draft for the assigned rep to review and send; automatic outbound messaging requires a separately agreed setup.

A booking flow shaped around your business. We confirm calendar compatibility, scheduling rules and the connection scope before starting. This illustration does not add calendar integration or automatic messaging to the published monthly allowances.

Discuss a booking flow for my business →
Your scope, in detail

What your plan includes.

Your monthly delivery

4 articles · 8 Google posts · unlimited queued small-edit requests · 2 existing-page improvements · 2 profile-update batches · up to 8 supplied photos · 10 reply/follow-up drafts combined. AI chat and message drafts are prepared for your team. Nothing is sent automatically. A person reviews before publishing or replying.

INCLUDED

Website care & ongoing SEO

Connect search visibility with a clearer path to an enquiry.

  • Care hosting, SSL, monitoring, backups, form checks and connected analytics are included.
  • Review available search queries, website pages and enquiry data to select practical SEO and usability work.
  • 2 focused existing-page improvements/month: refresh one section and relevant titles or internal links on each selected page.
  • Examples: strengthen a service explanation, add useful FAQs, clarify a call to action or improve the path to the enquiry form.
  • These are focused improvements, not complete page rewrites, new designs or unlimited technical SEO.
INCLUDED

4 useful articles each month

Build content around your services and real customer questions.

  • 4 website articles/month, up to 700 words each, based on your approved business facts and customer questions.
  • Topic selection, AI-assisted drafting, human factual review, formatting, page titles, descriptions and relevant internal links.
  • One consolidated revision round per monthly content batch; publication after your approval.
  • You may swap an article for a comparable refresh of existing website content, agreed before work starts.
  • Original research, custom photography, specialist advice and new page designs are outside the content allowance.
INCLUDED

Unlimited small-edit requests

Keep your site current without counting every request.

  • Submit unlimited small-edit requests for the covered website. We complete one active request at a time; there is no fixed monthly request cap.
  • Each small edit is a straightforward change normally taking up to 10 minutes: supplied text, photos, prices, hours, links or an existing button.
  • We scope and sequence requests and confirm timing. Unlimited requests do not mean unlimited simultaneous work or guaranteed same-day completion.
  • New pages, redesigns, custom features, bulk site rewrites and extensive technical fixes are separately scoped.
  • The 2 focused page improvements and article publication are separate monthly deliverables.
INCLUDED

Google profile setup & maintenance

Keep your local presence accurate and useful.

  • Initial review of categories, description, services, hours, contacts and website link; agreed corrections and a prioritized improvement plan.
  • 2 batches of business-information updates/month: supplied changes to hours, contact details, service descriptions or supported booking links.
  • Upload up to 8 client-supplied business photos/month, with basic resizing where needed.
  • We manage approved changes directly in Google with manager access. Available fields depend on your business type and Google’s review.
  • One existing, verified, eligible profile/location. You retain ownership; verification disputes, suspensions and duplicate-listing cleanup are separate.
INCLUDED

8 Google posts & reputation support

Maintain a useful mix of service information, offers and updates.

  • 8 Google Business Profile posts/month, planned from approved articles, services, offers and supplied news.
  • Preparation, one consolidated revision round per content batch, and publication after approval. Supplied photos or simple reusable graphic templates support posts.
  • Up to 10 personalized drafts/month combined across Google review replies and customer follow-ups. For example: 4 review replies and 6 enquiry follow-ups.
  • We can publish approved Google review replies with manager access. Your team sends customer follow-ups.
  • Initial review link, QR code and reusable request message, with a quarterly message refresh. Your team requests honest reviews without incentives or selective positive-review requests.
INCLUDED

AI chat & organized enquiries

Give more visitors a route from questions to contact.

  • One website chatbot with a proposed allowance of 2,000 AI replies/month. One AI response counts as one reply; visitor messages do not count. Usage allowance is subject to cost validation before activation.
  • Answers use approved business information; visitors can leave contact details and enquiries for your team.
  • Monthly answer and lead-handoff checks, plus one supplied knowledge update batch.
  • One ViaCRM user, one brand and one standard enquiry pipeline, with lead status, notes and follow-up tools.
  • Your team handles customer conversations and sends follow-up messages. Phone agents, custom integrations and extra CRM users are separate. No automatic overage charges.
INCLUDED

Weekly priorities & monthly review

Choose and carry out improvements using available evidence.

  • A weekly action list based on available search, website, content and enquiry evidence. Implementation stays within the defined plan scope.
  • A written monthly review of website traffic, search performance, recorded enquiries, Google profile interactions and delivered work.
  • Profile figures can include website clicks, call-button clicks and direction requests. These interactions are not automatically confirmed leads or sales.
  • Connect GA4, Search Console and profile access; verify enquiry tracking before relying on it. Separate measured findings from hypotheses and missing data.
  • A standing review call, paid campaigns and specialist technical investigations are not included.

Does Grow sound right for you?

Tell us about your business. We’ll confirm the scope and help you get started.

Enquire about Grow →
Plan setup & pricing

Monthly service covers one business, one website and one location. Website development is a separate one-time service, from $399. Existing sites need a compatibility review. Prices are in USD; applicable taxes and any extra work are confirmed before starting. Explore website builds →

Outside this plan

New website builds, extra locations, advertising spend, backlink campaigns, new page designs, full redesigns, custom applications, extensive technical SEO, profile reinstatement or verification disputes, custom photography and staffed sales follow-up.

Domain registration, business email and third-party paid services are separate unless explicitly included in the quote. Extra work is quoted before starting.

How we work together

A clear start. A clear next step.

01 / Connect

Confirm the website scope, account access, enquiry destination and approved business facts. We configure the routes included in your package and verify them with agreed tests.

02 / Review

You supply current facts and assets, request changes and approve prepared work. Delayed inputs or approvals shift the delivery schedule; we do not publish unchecked work to fill a quota.

03 / Improve

We report what was delivered and recommend next steps using available evidence. Recommendations beyond your allowance are separate proposals.

Your domain remains in your name; website source and content handover are included. Hosted CRM/chat software is separate. Cancellation notice, export formats, hosting transition and any transfer assistance are confirmed in writing before purchase.

Questions about Grow

Know what you’re choosing.

How is Grow different from Engage?

Grow adds more content and profile activity, 2 focused existing-page improvements per month, unlimited queued small-edit requests, a larger proposed chatbot allowance and weekly priorities. All listed monthly quantities are totals, not additions to Engage.

Is this ongoing SEO for both the website and Google profile?

Yes. We maintain and improve website content and selected pages while keeping your Google Business Profile current. The work aims to support visibility and enquiries over time. Rankings also depend on competition, location and other factors outside our control.

What does unlimited edits mean?

Unlimited requests for small changes to the covered website, handled one at a time. Each is normally up to 10 minutes. We confirm timing and queue order; new pages, redesigns, bulk rewrites and custom functionality are separate.

Will you publish on Google for me?

Yes, after approval and with manager access to a verified eligible profile. We can work directly in Google while using the CRM to organize work. Google controls approval and visibility of submitted changes.

How much does the website build cost?

Starter is $399 for up to 10 pages, Business $499 for up to 20, and Catalogue $799 for up to 100 structured pages from supplied data. Monthly Grow service is $299. Existing sites require a compatibility review.

Do you guarantee traffic, leads or bookings?

No. We commit to the agreed work, measurement and review process. Visitor demand, competition and your team’s response also affect results. Form and chat delivery are tested; they cannot guarantee every visitor becomes a customer.

What do you need from us?

A point of contact, accurate services/prices/hours, permission to use supplied images, timely approvals and access invitations for the agreed website and Google accounts. Please do not email passwords or customer-sensitive documents.

Let’s talk about your business

Let’s talk about Grow.

Tell us about your website, your business and what you want to improve. We’ll help you choose the right scope and confirm the build and monthly costs.

What happens next?

  1. Share your current website, or tell us you’re starting from scratch.
  2. We review your needs and follow up using the contact details you provide.
  3. You receive a clear scope before deciding to start. An enquiry is not a subscription.
Choose how to get in touch

A quick enquiry.
Or a time to talk.

Fill out the form and we’ll follow up, or choose a call time in our calendar.

Your name and phone number are required. Add an email or a short message if you’d like.

Interested in Grow plan? Mention it in your message, along with your website link and a convenient time to contact you.

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